Unison custom health models provide the most accurate health scoring and risk assessment, proven via backtesting against historical outcomes.

About custom models

Custom models are built from any available historical data to identify the unique leading indicators of churn for your organization. Custom models are dynamic and constantly adapt to the specific complexities of your business.

To build a custom model, work with your Totango Unison team. The intake and design process includes uncovering key objectives of the model, data analysis, product info, service model info, and market enrichment information.

Custom models are most valuable to larger organizations that have multiple years worth of historical, as this is the primary input into the model. The more data, the more accurate.